Frequently Asked Questions
We try to anticipate questions you might have about our services and provide you with the answers here.
How does Medical Procedure Escorts work?
Visit our Services page for more detailed information, and our various options to get you to and from the medical procedure safely.
What happens if the patient after being transported home states he/she is not well enough to care for themselves?
The Escort will ask the patient if the Escort can call 911 on the patients behalf. The Escort will also ask if the Escort can call a family member or friend to care for them. Our Escorts will not mandate the patient to call 911 or to call a family member or friend. If the patient ask the escort to leave, the escort will depart without making any notifications.
When does billable time start?
Billable time starts after our escort arrives at the address you designated to meet the escort. However, travel time may be added for clients who need to be picked up outside of the five boroughs or if the final drop off is outside of the five boroughs, call for details.
Do you have Insurance?
General liability, workers compensation, disability insurance & non owned auto insurance
How do I get billed?
You will receive an invoice by mail, fax or email, you decide. We will need a signed authorization for credit card charges. We currently accept MasterCard, Visa, Discover, American Express and PayPal. Please check our reservations page for details.
What is standard attire for my Medical Procedure Escort?
The escort’s attire is at the client’s request. Upon requests for formal attire, a black suit, white shirt, black tie and black shoes are worn. Casual attire may consist of a black polo sport shirt with our logo, beige khaki pants and black shoes.
Can I reserve the same escort whenever I use Medical Procedure Escorts?
We will make every effort to reserve the same escort for you, but cannot guarantee it.
Why does the escort have to perform an inspection of my vehicle?
If you require the escort to transport you in your vehicle, the inspection is performed for your safety and protection as well as the escorts’ safety. It is to assess whether the vehicle is road worthy. It’s also important that the escort is familiar with the vehicles operation.
What items are checked?
Insurance, registration, inspection, seatbelts, lights, turn signals, horn, tires, brakes, fluids and anything of concern to the escort.
What do I need to make a reservation?
Provide client contact information and address
- If your vehicle is going to be used, the vehicle(s) information (year, make, model, etc.)
- Proof of current insurance coverage for stated vehicle (faxed in with reservation).
- Itinerary including dates, appointment times, doctor office location, etc.
- Credit Card to guarantee your reservation.
See our reservation form on the Contact Us page
Should I tip my Escort?
Medical Procedure Escorts does not add a gratuity to our service fees. Tipping is appreciated and welcomed and is completely voluntary. Any tip a client decides to provide should be based on the clients’ satisfaction with the Escort and Medical Procedure Escorts service. Tipping can be done personally or added to the invoice.
What if I need to cancel my reservation?
A cancellation without financial penalty is allowed up to 24 hours prior to the scheduled pickup date and time. Less than 24 hours of the pickup, clients’ will be charged a minimum of three billable hours.
What about last minute changes in my reservation?
Additional charges may be necessary however it is done on a case by case basis.
How far in advance can I make a reservation?
All reservations should be made at least 48 hours in advance but can be made up to 1 month in advance.
Can I make a same day reservation?
Possibly, but you must call our office to do so, and we will make every effort to accommodate your last minute needs.
Can I hire a escort on a full time or semi full time basis?
Yes, we can tailor a escort/driver package to meet any of your needs.
Will my Escort run errands or fulfill special request of me (example: pickup medications, food, dry cleaning, etc?
Yes, of course, as long as it is within the boundaries of the law, it is part of our service.
Are your Escorts employees or contracted, and how is Medical Procedure Escorts registered?
Are your escorts employees or contracted? The escorts are employees. Medical Procedure Escorts is a service provided by Finest Executive Protection which is registered in NYS as a security company. Our Medical Procedure Escorts will ensure clients’ get home safely after medical procedures.
Do you take Medicaid?
No, but we’re working on it.
I’m up a flight of stairs, and I can’t manage them on my own. Will you carry me down?
No, not at this time
How far in advance do I need to book your service?
We prefer 24 – 48 hour notice to book an escort.
Can the escort wait for me?
Do you provide a wheelchair?
No, not at this time.
Will you lift a patient out of bed and put them in a wheelchair?
Unfortunately, no. Our escorts are not allowed to handle patients directly. We can help with a patient transfer, but we cannot do it directly.
Do you provide stretcher service?
No. If you need to go by stretcher, you’ll likely have to go by Ambulance.
Do you provide oxygen?
No, only Ambulances provide oxygen in New York State.
Can you take me if I’m on Oxygen?
Yes! As long as your Oxygen is portable, we can escort/transport you! Please plan ahead for the duration of your stay, as well as travel time, and make sure you carry the appropriate amount of oxygen for your trip.
If your question has not been answered here, please contact us
|Address:||Medical Procedure Escorts
225-10 112th Road
Queens Village, N.Y. 11429
|1 (347) 944-7171
1 (718) 776-8069
|Reservation Form:||Click here|
We thank you for considering Medical Procedure Escorts!
Medical Procedure Escorts is a service provided by Finest Executive Protection
Medical Procedure Escorts